Manager Customer Service Germany

  • Düsseldorf, Ratingen, Wuppertal
  • Fulltime
  • Bachelor

As Manager Customer Service, you’re responsible for opening a new location in Germany and helping to put Coolblue on the map there.

What is Coolblue?
What is Coolblue?
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Coolblue. It once started as a student company. Now, we're the most customer-centric company in The Netherlands and Belgium, with our own stores, customer service, delivery service, installation service, and repair service. Since our founding in 1999, we've had only one goal: to make customers happy. We give advice and we have an obsessive focus on customer satisfaction. With over 6.000 Coolbluers, we work hard to amaze our customers.

Apply now

Manager Customer Service Germany

  • Fulltime
  • Düsseldorf, Ratingen, Wuppertal
  • Bachelor

How do I become Manager Customer Service Germany at Coolblue?

Do you have experience with opening customer service locations? Become a Manager Customer Service and create our German location together with a team of enthusiastic Coolbluers. Want to become Manager Customer Service at Coolblue? See if the job is a match below. 

You enjoy doing this

  • Creating and sticking to a tight project schedule.
  • Making sure every single detail is implemented before the opening of a new customer service location.
  • Working towards the opening together with all the stakeholders within the project.
  • Being responsible for setting up the German team. 
  • Collaborating with recruitment and making sure the positions are filled in time.

You recognize yourself in the following

  • You have at least a university degree o, a degree from the ‘Hochschule’ if you’ve studied in Germany.
  • You speak and write German fluently.
  •  You’re willing to be on-site in Cologne and surrounding areas at least 3 out of 5 days.
  • You have at least 2 years of experience as a project manager.
  • You have experience with managing large-scale projects. For example, building and opening new work locations.
  • You are able to make a clear project schedule and ask for commitment from all of the involved (internal and external) stakeholders.
  • You’re a real networker.

This is what you’re looking for in a job

  • Money
  • With over 30 training courses in our own Coolblue University, you can become a little bit better every day.
  • A discount on all our products.
  • Extraordinarily good work environment, including freshly made snacks, monthly drinks, legendary Coolblue parties, awesome team activities, and an informal, playful department.
  • 25 leave days. As long as you promise to come back.
  • Travel allowance and a retirement plan.
  • A picture-perfect office at a great location. You could crawl to work from Rotterdam Central Station. Though we recommend just walking for 2 minutes.
  • Room for new initiatives and ideas. We’re always open to those, whether you’ve been with us for a week, a month, or a year.
  •  Challenging work to fully immerse yourself in, so that you occasionally forget that you’re working.
  • A flat organization in the broadest sense of the word. You can have a beer with the boss if you like.

Want to know more?

  • How does Coolblue adhere to the 1.5-meter rule at work?

    We adhere to the recommendations and guidelines of RIVM and the government, of course. This means that all colleagues from the main office work from home as much as possible. The interviews for your application will also take place via video calls.

    We’d be happy to have you at the office on your first day. So we can drink a cup of coffee and get to know each other a little better. At an appropriate distance, of course.

  • Can I keep developing myself?

    Coolblue University: learning at Coolblue, in a different way.

    With over 30 training courses in our own Coolblue University, you can get a little bit better every day. At Coolblue, we go back to school sometimes. But not by sitting there quietly and just listening. The training courses aren't boring, but interactive. You have to do exercises and have discussions with others. At the Coolblue University, we choose what we want to learn, so we can continue to develop en become real experts. For example, a Delivery Driver needs different training courses than a Customer Service Employe and a starter needs different courses than a manager.

Apply!
Like what you see? You can become a Coolbluer, apply now!
  • 1

    APPLY

    Go for it

  • 2

    PHONE CALL

    It's for you

  • 3

    1ST ROUND

    Ready, set, go

  • 4

    ONLINE ASSIGNMENT

    Just a taste

  • 5

    2ND ROUND

    Go for the fridge

  • 6

    CONTRACT

    I do

Apply!
Like what you see? You can become a Coolbluer, apply now!
  • 1

    APPLY

    Go for it

  • 2

    PHONE CALL

    It's for you

  • 3

    1ST ROUND

    Ready, set, go

  • 4

    ONLINE ASSIGNMENT

    Just a taste

  • 5

    2ND ROUND

    Go for the fridge

  • 6

    CONTRACT

    I do

Questions?
Just contact
Applications from freelancers, employment agencies, and recruitment agencies are not appreciated.
Steph Gläser