Introduction round
Coolblue. We're the largest and most customer-friendly online retailer in the Netherlands and Belgium, and we're also active in Germany. We have a wide range, from telephones to laptops and from washing machines to fridges. Our own delivery service delivers packages in our vans or electric bikes. We also have an installation service and customer service. We strive to do things a little greener every day and do everything we can to make our customers happy. For example, we give expert advice and deliver your package to your home the next day. Together, we work hard every day to amaze our customers.


Hard core
Our culture is our success. Started out as a group of friends, and we're still a group of friends. One made up of smart, entrepreneurial experts. It's important that everyone understands why we do things the way we do. That everyone embraces our culture and consistently carries out our values. These are our core values. They describe who we are and what we stand for. What connects us and how we interact.
Coolblue Merkvizier


Honest, direct, open
There are few companies where so many colleagues are also friends. That is our strength. Because friends only want the best for each other. Because together, we know more than we know alone. Because friends tell each other the truth. And because it's fun.
Friendship is based on equality. That's why ties are the least-worn items of clothing in the Coolblue office. Why you can tell Pieter what you really think of his new jacket. And why we talk to customers in an honest, open, and direct way.


A little bit better every day
Less talk, more action. Actions speak louder than words. We've got plenty of sayings for it here in Rotterdam. At Coolblue we sum up our down-to-earth mentality in three simple words: Go for it.
An idea is worth nothing without execution. We always prefer speed over waiting until everyone has approved. We grew by getting a little better every day. Step by step, detail after detail: go for it. Not everything works right away, not everything goes well the first time. But we still try. We make mistakes and we learn.


Dare to change
We're constantly changing. Sometimes because we can, sometimes because we have to. From the start, Coolblue was set up in a flexible way to support our rapid growth. We don't say 'because we always do it like that' around here.
This is reflected in Coolbluers who aren't afraid of sudden changes in their plan or team. Coolbluers who continue to learn things on top of their own expertise. Or in building systems that can also handle twice as much traffic.


One of a kind
Real, unconventional Coolbluers. We're proud of them. That's why we show them off in our commercials and on our websites. Exactly the way they are.
Unconventionality means that Coolbluers can can be themselves and dare to be just that, whether that's introverted or loud. That might seem like it doesn't work, but it's what connects us.


Anything for a smile
Simply amaze. Two contradictory words. But that makes them incredibly Coolblue. Unconventional and down to earth. The word simply says a lot. We've simply made a clear website where customers can simply place an order. We'll simply place that order in a box and simply send it to the customer. To amaze means exceeding expectations. Taking that extra step to surprise a customer.