A good example is how we managed to reduce the number of returns of WiFi boosters and built-in dishwashers, simply by informing our customers better. We now clearly explain which product you need to buy for what WiFi problem, without all the confusing technical terms in the product descriptions. And we came up with a simple plan of action to check if a built-in dishwasher fits under your kitchen counter. The result? Fewer returns and more happy customers.
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